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What is being scored and how?

We score more than 5,000 U.S. hospitals based on their quality of care. Learn how

Mercy Medical Center

271 Carew Street
Springfield, MA 01104-2398
(413) 748-9000

Overall Hospital Score

Hospital score

35th

Percentile

Summarizes hospital performance based on scores for quality outcomes, patient experience and patient safety.

Quality outcomes

39thPercentile

Measures hospital success at keeping patients healthy, ensuring survival, and avoiding readmission.

Patient experience

39thPercentile

Based on patient feedback about things like cleanliness, comfort and care team efficiency.

Patient safety

28thPercentile

Tells us how well hospitals avoid preventable errors and complications such as infections and bedsores.

Total hospital beds

334

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